FAQ BY ODITI DESIGNS
Are all products from Oditi Designs made in Australia?
Yes; we design and make all our porcelain ceramics in our home studio in the Macarthur Region of Sydney, Australia. We do not outsource any part of our production process to third parties.
What material do you use to make your homewares?
All our products are made from porcelain.
What is porcelain?
Porcelain is naturally strong, vitreous, translucent ceramic material.
Raw materials that make up a porcelain body are organic, for example kaolin, feldspar, quartz and clay.
Is porcelain vegan friendly?
Yes! Porcelain is vegan friendly.
Is the gold colour on the cups and vases real gold?
Yes, partly. It contains 12% real gold. The gold colour is a ceramic material called gold lustre. It is a ceramic paint applied over the top of the gloss glaze and fired in the kiln to allow the lustre to fuse with the body of the ceramic piece.
How do you wash porcelain pieces with gold lustre?
Hand wash gently in warm soapy water.
Do not wash in the dishwasher.
Can I put my porcelain piece with gold lustre in the microwave?
No. Due to the gold metallic material, this product must never be put into the microwave.
Where do you buy your materials from?
We proudly buy all our ceramic materials and other materials such as packaging, and earring findings from family businesses in Australia.
What does my order come packaged in?
We try very hard to use sustainable packaging for all our products.
We use cardboard boxes and biodegradable void packing material for all our products.
Some products might be wrapped in recyclable and degradable bubble wrap.
What is your biodegradable void packing material made from?
Our biodegradable void packing material is made from corn starch and it is environmentally friendly. If you put the white peanut like shapes in water, they will dissolve.
My order arrived damaged, what do I do?
If your ceramic piece arrived damaged, please let us know ASAP. Contact us using our Contact Form found here.
Do you do returns or exchange?
No, we do not. Please revisit our RETURNS & EXCHANGE page for further information.
Do you refund?
No, we do not refund.
Please revisit our REFUND page for further information
We use Australia Post for all our parcels.
Can I pick up my order from your studio?
Yes. Let us know in advance and we can arrange a contactless pickup date and time.
How long will my order take?
Please visit our DISPATCH and SHIPPING page for more information.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. Oditi Designs is not responsible for delays due to customs.
Do you sell to international destinations?
Yes, we do.
If you live outside Australia and you would like to buy any items from Oditi Designs, contact us for any queries using our Contact Form found here.
We are not responsible for any delays.
Do you do wholesale?
Yes, we do. Contact us using our Contact Form found here.
I tried to place an order, but the order is not going through, what can I do? Contact us using our Contact Form found here.
I entered the incorrect contact details when I placed the order, what can I do?
Contact us using our Contact Form found here ASAP.
Can I change my order once it was placed?
Unfortunately, no.
Once the order has been placed, we are unable to amend or cancel the order. Please choose carefully.
How do I use a promotional code?
Promotional codes can be applied at the checkout and will be applied to your order before you reach the final stages of confirmation so that you can confirm the discounted price before ordering.
How can I receive notifications about upcoming sales and product releases?
By signing up to Oditi Designs family, you will be the first to receive notifications in regards to upcoming sales, product releases, events and other VIP events.
Do you engage and collaborate with influencers?
If you would like to collaborate with Oditi Designs via social media, please Contact us using our Contact Form found here.
NOTE: We use the Contact Form to ensure that your email address and our email address are kept private and it will not be detected by spamming softwares on the internet.
